Refund Policy

Last updated: March 12, 2026

All payments for LaborAudit subscriptions are processed by our authorized payment processor, who acts as Merchant of Record and handles billing, tax collection, and invoicing on our behalf. Refund requests are reviewed and approved solely by LaborAudit, then fulfilled through the payment processor.

1. General Policy

14-Day Refund Window. Subscribers may request a refund within fourteen (14) calendar days of the initial subscription purchase or renewal date, subject exclusively to the eligible grounds defined in Section 2. No refunds shall be issued after the 14-day window has elapsed, regardless of circumstances.

LaborAudit provides immediate access to proprietary enforcement intelligence upon subscription activation. All paid subscription plans (Starter and Professional) are eligible for a refund only within the 14-day window and only if one of the three grounds in Section 2 is demonstrated. By completing a purchase, the Subscriber acknowledges that they have reviewed the platform features, pricing, and coverage prior to subscribing.

2. Eligible Grounds

A refund request submitted within the 14-day Refund Window shall only be considered where the Subscriber demonstrates one of the following three grounds. No other circumstances warrant a refund, even within the Refund Window.

a. Duplicate or Incorrect Charge

A verifiable duplicate charge, double billing for the same period, or a charge for an incorrect amount, as evidenced by transaction records maintained by LaborAudit and its payment processor.

b. Fraudulent Transaction

The subscription was created, upgraded, or renewed without the express authorization of the account holder or payment instrument owner, provided the claim is supported by evidence satisfactory to LaborAudit (e.g., confirmed unauthorized access to the payment instrument).

c. Explicit Billing Error

A charge applied to an incorrect billing cycle, a charge that continued after a confirmed cancellation was processed by LaborAudit, or a charge at a rate different from the Subscriber's confirmed subscription price. Claims must be supported by transaction records and LaborAudit system logs.

3. Service Usage Disqualification

Material Use Waiver: Even within the 14-day Refund Window, a refund request shall be automatically and irrevocably ineligible if, at any time during the applicable billing cycle, the Subscriber's account has engaged in any Material Use of the Service as defined below.

The following activities each individually and independently constitute "Material Use" of the Service:

  • Executed, initiated, or received results from one (1) or more employer searches, lookups, or entity resolution queries
  • Viewed, accessed, or retrieved any employer enforcement detail, inspection record, violation record, case filing, or corporate subsidiary record beyond the scope of the Free tier
  • Accessed, generated, or viewed any Labor Enforcement Risk Score (LERS), risk prediction, risk explanation, or anomaly report
  • Exported, downloaded, or generated any file, report, or data extract in any format, including but not limited to PDF, CSV, XLSX, API response payload, or employer dossier
  • Submitted any query to the Ask LaborAudit natural language interface or received any AI-generated content, including employer briefs, risk narratives, or tool-assisted responses
  • Accessed any analytics, benchmarking, trend analysis, cross-agency, escalation pattern, or compliance feature beyond the scope of the Free tier
  • Accessed any corporate family tree, subsidiary mapping, ESG profile, CSDDD report, or due diligence screening feature
  • Created, modified, or received alerts from any watchlist or monitoring configuration
  • Generated, used, or authenticated via any API key for programmatic data access
  • Accessed any insurance risk indicator, graph-based employer similarity result, or narrative similarity search result

Determination of Material Use is based solely on server-side activity logs maintained by LaborAudit. The Subscriber's subjective characterization of their usage, including claims of inadvertent, incidental, minimal, or exploratory access, shall not override the objective log record. Any single instance of any activity listed above shall constitute Material Use sufficient to disqualify a refund request.

4. Usage Voids Eligibility

If the Subscriber has made any use of the Service during the billing cycle in question — including but not limited to API calls, employer searches, data exports, report generation, AI queries, or access to any paid feature — the account shall be ineligible for a refund regardless of the grounds cited. The only exception is a verified Duplicate or Incorrect Charge (Section 2a), which may be refunded even if usage has occurred.

5. Ineligible Circumstances

The following circumstances shall not constitute grounds for a refund under any conditions, even if the request is submitted within the 14-day Refund Window:

  • Dissatisfaction with data coverage, completeness, methodology, analytical output, or enforcement record accuracy — LaborAudit's data sources, methodology, and coverage limitations are documented and available for review prior to purchase
  • Change of mind, change of business need, or re-evaluation of subscription value after accessing the platform
  • Selection of an incorrect subscription tier — tier modifications including downgrades are available through account settings
  • Failure to cancel prior to automatic renewal — cancellation tools are available at all times through account settings and the billing portal
  • Service disruptions, scheduled maintenance, feature modifications, data source updates, or temporary performance degradation that do not meet the threshold defined in Section 2b
  • Account suspension, restriction, or termination resulting from violation of the Terms of Service, Acceptable Use Policy, fraud, abuse, or any conduct that LaborAudit determines, at its sole discretion, to be detrimental to the platform or its users

6. Refund Request Procedure

All refund requests must be submitted in writing to [email protected] and must include:

  1. The account email address
  2. The transaction date and amount
  3. A written statement of the grounds for the request, referencing the applicable subsection of Section 2

LaborAudit shall review the request against server-side usage logs and transaction records. Any evidence of Material Use (Section 3) shall result in automatic denial without further review. LaborAudit shall issue a written decision within five (5) business days of receipt of a complete request.

The final determination of refund eligibility rests solely and exclusively with LaborAudit. Approved refunds are fulfilled by our payment processor and typically credited to the original payment method within five (5) to ten (10) business days, depending on the Subscriber's bank or card issuer.

7. Subscription Acknowledgment

By completing a subscription purchase, the Subscriber expressly acknowledges and agrees to all of the following:
  • LaborAudit provides immediate access to proprietary enforcement intelligence, risk analytics, and data services upon subscription activation
  • Accessing any employer enforcement data, risk scores, analytics, reports, exports, AI-generated content, or any other paid feature constitutes Material Use of the Service
  • Any use of the Service constitutes waiver of eligibility for a refund, except in cases of Duplicate or Incorrect Charge as defined in Section 2a
  • This acknowledgment satisfies the requirement of prior express consent under applicable consumer protection law, including but not limited to Article 16(m) of the EU Digital Content Directive (2019/770), for the commencement of digital service performance within the withdrawal period

8. Chargebacks

Subscribers are required to contact LaborAudit directly for any billing concern before initiating a chargeback or payment dispute with their financial institution. Chargebacks initiated without first submitting a refund request in accordance with Section 6 may result in immediate account suspension pending resolution. LaborAudit reserves the right to submit server-side usage logs as evidence in any chargeback dispute proceeding. Repeated or fraudulent chargeback attempts shall result in permanent account termination.

9. Enterprise Plans

Enterprise plans are governed by separate service agreements. Refund terms for Enterprise customers are as specified in the applicable service agreement. Where no specific refund terms are stated in the service agreement, this Refund Policy shall apply in full.

10. Statutory Consumer Rights

Nothing in this Refund Policy shall affect the Subscriber's statutory rights as a consumer in relation to services that are not as described, faulty, or not fit for purpose, as provided by applicable consumer protection law. Where a conflict exists between this policy and mandatory consumer protection provisions of the Subscriber's jurisdiction, the mandatory provisions shall prevail to the extent of the conflict.

11. Policy Amendments

LaborAudit reserves the right to modify this Refund Policy at any time. Modifications shall apply to subscriptions purchased or renewed after the effective date of the modification. The current version of this policy is always available at laboraudit.com/refund.

12. Contact

For refund requests or billing inquiries: